Wilson Group Insurance

NAVIGATING ALL OF YOUR INSURANCE NEEDS

LOCAL INDEPENDENT INSURANCE BROKER: DURANGO COLORADO

A FEW OF OUR TRUSTED CARRIERS

Insurance Services

Group Health

Making a smart health insurance choice can save your group thousands of dollars each year. We are experts in finding affordable group health in Denver to Durango that meets your business needs. These affordable medical insurance plans have a wide range of deductibles and low-cost premiums to fit your lifestyle needs and budget. Affordable health insurance quotes don’t have to be complicated. We make it simple. Call us today to schedule a comprehensive, competitive quote for your business.

Commercial

Wilson Group Insurance also offers Commercial Insurance in Durango to Denver, that is tailored for your local business needs. We offer Business Owners Policy, Workers Compensation, and various commercial policies designed to provide both property and liability coverage for apartments, offices, and store front operations. Your building, business personal property, and business income can be protected by this policy. Additional optional coverages are also available to tailor your policy to your individual needs. Contact us today to begin your quote.


Home/Auto/Life

Wilson Group Insurance offers personal auto insurance in Durango tailored for your car, truck, or SUV; motorcycle; ATV; boat or other watercraft; motor homes or campers; classic or antique autos; and trailers. We also offer homeowners insurance for homeowners, renters insurance in Durango for apartments or rental homes, manufactured homes, condo owners, valuable items, and liability umbrellas. In addition, we also specialize in term life insurance and health insurance. We are associated with many of the country's safest and most respected companies. Contact us today to start saving immediately.

UMBRELLA POLICY

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Customer Service

Mission Statement

The mission of Wilson Group Insurance Customer Service function is to always convey a passion for the customer and to consistently deliver the best service experience.

Vision Statement

Delivering Customer Satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer’s expectations.

Statement of Work

Customer Service is any activity provided by a Wilson Group Insurance employee that enhances the ability of a customer to realize the full potential value of a Wilson Group Insurance product or service before and after the sale is made, thereby leading to Customer Satisfaction and repurchase.

Customer Service Principles

  • Recognize the importance of all customers’ needs and the role every Wilson Group Insurance employee plays in managing customer's and policy holder perceptions. While impacting these perceptions, be professional, reliable, credible, responsive and friendly.
  • Communicate promptly and honestly and via the customers’ choice of medium. Try to be brief and clear.
  • Be a voice for the customer. When rules and policies don’t make sense to our customer, challenge the way Wilson Group Insurance does business and seek opportunities for improvement.
  • When a problem arises, which is inevitable, view the problem as an opportunity to improve. Solving problems will enable us to raise the quality of our products and services.
  • Listen well, be responsive and demonstrate a sense of urgency. Understand that how something is said has a significant influence on how it is received. Under promise and over deliver.
  • Strive to make it easy for the customer to do business with Wilson Group Insurance to ensure that Wilson Group Insurance remains its preferred insurance provider.

Request a Local Quote

Better yet, see us in person!

We're here and happy to help you however we can. If you have questions about coverage, want to make a payment or talk about other insurance, or commercial/business services options you can stop by the office or call TOLL FREE: (877) 310-1099 to speak with someone from our customer care team. We are Durango's resource for all group health, commercial, and personal insurance.


Wilson Group Insurance is a registered trade name for Wilson Integra Insurance Services, LLC.

Wilson Group Insurance

1099 Main Ave, Suite 310-A, Durango, Colorado 81301, United States

Office - (877) 310-1099 Toll Free

Hours

Monday - Friday: 9am - 5pm

Saturday: By appointment

Sunday: Closed

Drop us a line!